Terms and Conditions

General Terms

Welcome to Sentiments Express! We're delighted to offer you a seamless gifting experience. Here are a few things to keep in mind:

  • While we love personal touches, we write your heartfelt messages on the greeting card rather than the cake itself.
  • Every order comes with a complimentary greeting card to convey your sentiments.
  • Please note that we do not provide deliveries at specific times, including midnight or same-day deliveries, during events and holidays such as Eid, New Year, and Mother’s Day.
  • For orders with incomplete or incorrect information, we'll reach out to confirm details before processing. Please understand that Sentiments Express cannot be held responsible for non-delivery or any associated costs if the information provided is not accurate.
  • Make sure the shipping city/address matches the destination selected on our website. We cannot be held responsible for non-delivery if there's a mismatch.
  • The delivery timeline for your order starts once we receive payment, not when the order is placed. This is especially relevant for PayPal payments.
  • Should we encounter incorrect addresses or unresponsive phone numbers, the order will be considered closed.
  • By creating an account and saving information on our website, you're agreeing to our terms and conditions.
  • We do not send anonymous gifts. We require the names of both the sender and the receiver, and we do not entertain anonymous messages.
  • The message you provide will be typed on the gift card exactly as you've written it, including names and spellings.
  • If a Sentiments Express Gift Card is issued, it will be valid for two years from the date of issue.
  • For deliveries to public places like hospitals and academic institutions, please provide an alternate contact number. If we cannot reach the recipient, the order will be considered closed, and we will not issue a full refund or VAS charges refund.
  • We offer an immediate refund for service failures on our part.
  • Your feedback and complaints are invaluable to us. Feel free to submit product reviews on our website.

Refunds

  • If a gift is delivered later than the selected delivery time due to unforeseen conditions, we will refund any extra delivery charges.
  • For perishable items, we ensure freshness. If the recipient is unavailable, we cannot offer a refund.
  • Once delivered, purchases cannot be returned unless the product is genuinely faulty. In such cases, we will replace the item or issue a refund. Refunds typically take 2-3 working days but may vary depending on the investigation.
  • Orders cannot be refunded before delivery.
  • Sentiments Express reserves the right to cancel any order.
  • We reserve the right to cancel, process, or refund orders that have availed incorrect discounts.
  • Complaints must be lodged within 3 days of delivery. Refunds or purchases after this period will not be entertained, except for rotten or damaged products.

Products

  • Product appearance may slightly vary from the website images, particularly for items with assorted designs/colors.
  • Flower arrangements may differ in color and type due to regional and seasonal availability. We will contact you for alternatives if necessary.
  • We reserve the right to offer substitute products if the original items are unavailable.
  • If the recipient opts to pick up the order later, we cannot guarantee the freshness of the product.
  • Extended waiting times for couriers, especially in restricted areas, may affect product freshness.
  • Taste complaints based on personal preference will not be entertained unless the product is rotten.
  • For rotten or damaged products, please send a picture to care@sentimentsexpress.com or WhatsApp +923341173684 with your order details within 24 hours of receipt. Complaints after this timeframe cannot be entertained.